FAQ's
Q: How do I place an order?
A: Visit the CUSTOM ORDERS page on my website and complete the Custom Order Quote Request form. Be as specific as possible about design, colors, shapes, themes, etc. I will email you with a price quote (I process paperwork on Mondays and Fridays) and if we are agreeable I will send you a Quickbooks invoice via email. Once your invoice is paid you order is officially booked and on my calendar. Please note minimum order quantities for cookies are 2 dozen for full sized cookie and 3 dozen for stand alone minis.
Q: Can I place a cookie order if I do not know my theme yet?
A: Yes! I can hold your date if you do not know your cookie theme for a $50 deposit (50% for orders over 4 dozen). Your remaining balance will be due once your theme has been chosen, no later than 4 weeks prior to your pick up. Please note that I am unable to give exact price quotes without knowing the theme and/or designs of your cookies.
Q: I am trying to keep my cost down. Do minis look just like full size cookies only smaller?
A: Minis are a two bite cookie. Perfect for large crowds but they do not allow for as much detail. They are still beautiful and tasty but with simpler designs. I always recommend to mix some full size and some minis to stretch your budget while still having the WOW factor of unique custom cookies.
Q: How much notice do I need to give for ordering cookies?
A: I am currently booking 3-5 weeks out for custom cookies. This may change based on holidays and my personal schedule. Tip: If I am booked for the exact date you want, you may consider ordering early and freezing your cookies. See below about freezing.
Q: Can I freeze your cookies?
A: Sure can! All cookies will be heat sealed in cellophane bags. To freeze the cookies place heat sealed cookies in an airtight container. I prefer stacking them on their side, like books. They seem more stable that way. Take cookies out of the freezer at least three hours prior to when you need them (or the night before). Leave them in the container until they are fully thawed. You may see condensation on bags but resist the urge to open the container. This is the most important step as opening the container or bags may cause condensation to smear your cookie icing. Frozen cookies will remain fresh in freezer for up to three months. Click here for printable instructions.
Q: How much are your cookies?
A: All orders are quoted individually but you can see a general guide and photos on the PRICING page. My typical orders range from $55-65/dozen.
Q: When is payment due?
A: Payment is due in full when confirming your order. Cookie orders are not booked until they are paid in full or have a deposit. If your order is 6 weeks or more away, I will accept a 50% down payment to hold your spot with the balance due 2 weeks prior to pick up date. I am able to refund all but $20 of your payment/deposit if you cancel your cookie order up to 14 days before to your pick up date. Sorry but no refunds will be given for orders canceled less than 14 days before pick up date.
Q: What type of payment do you accept?
A: I process payments through Quickbooks via bank transfer (uses checking or saving bank account and routing number). There is a small 3.0% processing fee accessed by Quickbooks that I ask customers to cover for all credit card transactions. I am also happy to accept check (payable to Paige Umstead) and cash payments.
Q: Do you offer quantity discounts?
A: No, I do not offer quantity discounts because it takes me the same amount of time to make each cookie. Sadly there are no real economies of scale in the custom cookie business.
Q: Do you offer refunds?
A: I am able to refund all but $20 of your payment/deposit if you cancel your cookie order up to 14 days before to your pick up date. Sorry but no refunds will be given for orders canceled less than 14 days before pick up date, cookies that have already been made or any holiday cookies.
Q: Are your cookies nut-free or gluten-free cookie options?
A: Cookies do not contain peanuts or tree nuts but are made in a kitchen where these items are present. Cookies do contain Almond Flavored Emulsion but it is certified peanut and tree nut free. Regarding GF options, I do have some recipes I want to try but at this time I am not offering gluten-free cookies for sale. Click here for INGREDIENTS LISTING.
Q: Can you ship cookies to my address?
A: My cookies are for Cincinnati/Tristate area only. I am not licensed to ship my cookies.
Q: Do you deliver?
A: I prefer pick up but I do offer delivery. Delivery starts at $10. Depending on your location that price is subject to change. If you are interested in delivery services please contact me to get a quote.
A: Visit the CUSTOM ORDERS page on my website and complete the Custom Order Quote Request form. Be as specific as possible about design, colors, shapes, themes, etc. I will email you with a price quote (I process paperwork on Mondays and Fridays) and if we are agreeable I will send you a Quickbooks invoice via email. Once your invoice is paid you order is officially booked and on my calendar. Please note minimum order quantities for cookies are 2 dozen for full sized cookie and 3 dozen for stand alone minis.
Q: Can I place a cookie order if I do not know my theme yet?
A: Yes! I can hold your date if you do not know your cookie theme for a $50 deposit (50% for orders over 4 dozen). Your remaining balance will be due once your theme has been chosen, no later than 4 weeks prior to your pick up. Please note that I am unable to give exact price quotes without knowing the theme and/or designs of your cookies.
Q: I am trying to keep my cost down. Do minis look just like full size cookies only smaller?
A: Minis are a two bite cookie. Perfect for large crowds but they do not allow for as much detail. They are still beautiful and tasty but with simpler designs. I always recommend to mix some full size and some minis to stretch your budget while still having the WOW factor of unique custom cookies.
Q: How much notice do I need to give for ordering cookies?
A: I am currently booking 3-5 weeks out for custom cookies. This may change based on holidays and my personal schedule. Tip: If I am booked for the exact date you want, you may consider ordering early and freezing your cookies. See below about freezing.
Q: Can I freeze your cookies?
A: Sure can! All cookies will be heat sealed in cellophane bags. To freeze the cookies place heat sealed cookies in an airtight container. I prefer stacking them on their side, like books. They seem more stable that way. Take cookies out of the freezer at least three hours prior to when you need them (or the night before). Leave them in the container until they are fully thawed. You may see condensation on bags but resist the urge to open the container. This is the most important step as opening the container or bags may cause condensation to smear your cookie icing. Frozen cookies will remain fresh in freezer for up to three months. Click here for printable instructions.
Q: How much are your cookies?
A: All orders are quoted individually but you can see a general guide and photos on the PRICING page. My typical orders range from $55-65/dozen.
Q: When is payment due?
A: Payment is due in full when confirming your order. Cookie orders are not booked until they are paid in full or have a deposit. If your order is 6 weeks or more away, I will accept a 50% down payment to hold your spot with the balance due 2 weeks prior to pick up date. I am able to refund all but $20 of your payment/deposit if you cancel your cookie order up to 14 days before to your pick up date. Sorry but no refunds will be given for orders canceled less than 14 days before pick up date.
Q: What type of payment do you accept?
A: I process payments through Quickbooks via bank transfer (uses checking or saving bank account and routing number). There is a small 3.0% processing fee accessed by Quickbooks that I ask customers to cover for all credit card transactions. I am also happy to accept check (payable to Paige Umstead) and cash payments.
Q: Do you offer quantity discounts?
A: No, I do not offer quantity discounts because it takes me the same amount of time to make each cookie. Sadly there are no real economies of scale in the custom cookie business.
Q: Do you offer refunds?
A: I am able to refund all but $20 of your payment/deposit if you cancel your cookie order up to 14 days before to your pick up date. Sorry but no refunds will be given for orders canceled less than 14 days before pick up date, cookies that have already been made or any holiday cookies.
Q: Are your cookies nut-free or gluten-free cookie options?
A: Cookies do not contain peanuts or tree nuts but are made in a kitchen where these items are present. Cookies do contain Almond Flavored Emulsion but it is certified peanut and tree nut free. Regarding GF options, I do have some recipes I want to try but at this time I am not offering gluten-free cookies for sale. Click here for INGREDIENTS LISTING.
Q: Can you ship cookies to my address?
A: My cookies are for Cincinnati/Tristate area only. I am not licensed to ship my cookies.
Q: Do you deliver?
A: I prefer pick up but I do offer delivery. Delivery starts at $10. Depending on your location that price is subject to change. If you are interested in delivery services please contact me to get a quote.